FAQ

Yes. We are a fully registered medical device manufacturer and exporter. Our quality management system is ISO 13485 certified, and our key products carry CE marking (EU), FDA registration (US), and other regional approvals where required. We can provide certification copies upon request to support your local registration and procurement audits.

You can request a quote through our website’s inquiry form, send an email to sales@jizhan-medical.com, or contact our sales team via WhatsApp. Please include the product name, model (if known), quantity, and destination port. We typically respond within 24 business hours with a detailed quotation.

Absolutely. With our in-house R&D team and flexible production lines, we support customized packaging, labeling, product specifications, and even private-label designs. We work closely with you to meet local regulatory requirements and market preferences. Minimum order quantities and lead times for OEM projects are discussed on a case-by-case basis.

MOQ varies by product category. For standard consumables, MOQ is typically one carton (e.g., 100–500 pieces depending on size). For equipment and devices, MOQ is usually 1–5 units for trial orders. For OEM/ODM projects, MOQ depends on the complexity and materials. Please contact us for specific MOQ details for your target products.

Yes, we provide samples for quality evaluation. For standard products, samples are generally available at no charge, but you will need to cover the shipping cost. For customized or high-value equipment, we may charge a sample fee, which is refundable upon confirmation of a bulk order. We will provide sample policy details during the inquiry process.

We accept T/T (bank transfer), L/C (letter of credit), and Western Union for small amounts. Standard terms are 30% deposit by T/T before production and 70% balance before shipment (or against copy of B/L). For long-term partners, flexible terms can be negotiated.

Lead time varies by product and order quantity. For in-stock items, we can ship within 7–15 days. For bulk production, lead time is typically 30–45 days after deposit confirmation. We work with major freight forwarders and can arrange sea, air, or express shipping (DHL/FedEx) based on your urgency and budget. We provide full tracking and customs documentation support.

We offer a standard warranty of 12–24 months (depending on the product type) from the date of shipment. Defective products due to manufacturing faults are repaired or replaced free of charge. Our quality control team conducts 100% inspection before shipment to ensure every product meets our strict standards.

In the unlikely event of quality issues, please contact us immediately with photos, batch numbers, and a description of the issue. Our after-sales team will investigate and provide a solution promptly—either replacement, repair, or compensation according to our terms. Customer satisfaction is our top priority.

We have distribution partners in several regions, including North America, Western Europe, and the Middle East. If we do not have a local agent in your country, our international sales team is fully equipped to handle your inquiries directly via email, phone, or video conferences. We are committed to providing the same high-quality support regardless of location.